This Fulfillment Policy explains how Linq Collective, a brand of Prestige Plus LLC (“Linq Collective”), delivers the services you (“Client”) purchase, and what we expect from each other while we work together. It works together with our Terms and Conditions, which include our refund and cancellation policy. Questions? Email hello@riahg.com.
Payment is due in full at checkout, or when you sign your proposal, unless your proposal says otherwise. Work begins once payment is received. Refunds and cancellations follow our Terms and Conditions.
Our team works across US Pacific and Philippine time zones. Email is our main channel of communication. Phone and video meetings must be scheduled at least 24 hours in advance.
During a VA Matchmaking search, we send status updates at key milestones and deliver a Top 3 candidate report before final interviews.
In the event that Client wishes to request for revisions, Client will provide sufficient notice and allow for reasonable time frames for project completion. Linq Collective reserves the right to refuse any project or service request under reasonable circumstances not discussed prior to agreement.
Client will provide all necessary information required to create a clear and concise job description and company details for the purpose of the recruitment. Client is responsible for furnishing all pertinent information, and for furnishing accurate, truthful, and complete information necessary for Linq Collective to perform or complete the contracted services or project.
Expenses incurred on behalf of Client, with Client’s approval in advance, are not included in our fees and will be billed to Client. Payment is due upon receipt.
Client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofreading and accuracy. Linq Collective is not responsible for errors or omissions.
We accept all major credit cards through our secure checkout, processed by Stripe. Bank transfer is available on request.
There is a $40 NSF (insufficient funds) fee for declined or returned payments.
Payments not received by due date will result in work cessation. Linq Collective reserves the right to refuse completion or delivery of work until past due balances are paid. Monthly late charge of $50.00 or 1.75% (APR of 21%), whichever is greater, will be assessed on unpaid balances every thirty (30) days.
Clients who consistently fail to respond to questions in a timely manner, do not supply needed information, or otherwise impair efficient workflows, increase administrative time, and prevent Linq Collective from working to optimum standards and serving other clients in a fair and equal manner. Linq Collective reserves the right to impose late fees and/or increase hourly rates of Clients who fall into this category.
All billing (including invoices, statements, and estimates), reports are provided as a convenience to the Client at the discretion of the Linq Collective.
Client agrees that the accuracy of information supplied to Linq Collective is the sole responsibility of Client and that Linq Collective is not responsible and shall not be held liable for the results of services performed on the basis of inaccurate, incomplete, or untruthful information furnished by Client.
Client shall indemnify, defend and save Linq Collective harmless from any and all suits, costs, damages, or proceedings, including, but not limited to, Linq Collective’ services, pertaining to any and all litigation in which the Client is a party. Client shall pay all expenses incurred by Linq Collective including, but not limited to, all attorneys’ fees, costs and expenses incurred should Linq Collective be named a party in any litigation to which Client is a party. Client shall further indemnify and hold harmless Linq Collective and its agents, officers, and directors from liability for any and all claims, costs, suits, and damages, including attorneys’ fees arising directly or indirectly out of or in connection with the operation of Client, and from liability for injuries suffered by any person relating to the Client. This agreement to indemnify Linq Collective is not limited to any acts or omissions, statements, or representations made by Linq Collective in the performance and/or nonperformance of Linq Collective‘ duties hereunder and relating to all contractual liabilities, which may be alleged or imposed against Linq Collective. In the absence of negligence, however, Linq Collective will not be held liable for loss, destruction, or damage of any kind resulting from items which are lost or delayed in transit, whether such transit is electronic, fax, mail, or otherwise, not for unauthorized use by others of such property. Linq Collective will not be held liable for any incidental, consequential, or indirect damages, including without limitation damages for loss of profits, business interruptions, loss of information, plagiarism, etc. Linq Collective will not be held liable for typographical omissions or errors.
Either party may terminate this agreement upon 14 days’ written notice to the other party. Provided, however, that each party may terminate the agreement immediately without prior notice in the event of a breach of this agreement by the other party. Upon termination, Linq Collective shall invoice Client for any payment due, and payment will be due immediately upon receipt.
This agreement stays in effect until the purchased service is delivered, or until either party cancels in writing. This agreement may be modified or amended only by a written agreement signed by both parties.
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