Fulfillment Policy
By this Agreement, (“Client”) has retained , Linq Consulting Solutions to proceed with the requested services, and agrees to the terms and conditions as set forth within this agreement.
SERVICES: This agreement constitutes an order for virtual assistant recruitment services.
PAYMENT: Client agrees to commit to pay in full at the signing of contract, signaling the beginning of engagement.
CLIENT RESPONSIBILITY: Client understands that Linq Consulting Solutions is not an employee, and that this will be a collaborative, professional relationship of equals, as in a partnership, where mutual professional respect, courtesy, and consideration are expected.
Due to the virtual nature of the partnership, Client understands the importance of communication, especially via email, and agrees to respond to questions, requests, and communications from Linq Consulting Solutions in a timely manner.
Client understands that Linq Consulting Solutions is a business with other clients to service and requires fair, realistic notice in order to attend to requests and projects. Poor planning or miscommunication on the part of Clients will not constitute an emergency for Linq Consulting Solutions.
Client understands that Linq Consulting Solutions may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality of work.
Client understands that the Linq Consulting Solutions is a consultancy company, and not a recruitment agency, thereby will not be responsible for the performance of the virtual assistant that the Client decides to hire moving forward. Linq Consulting Solutions may extend assistance in providing training and onboarding tips, but will not handle the actual training of the hired virtual assistant.
Client understands that the virtual assistant they select is an freelancer and as such is an independent contractor, and not an employee.
OFFICE HOURS & COMMUNICATION: Office hours of Linq Consulting Solutions is flexible as the team operates in Philippine timezone. Email is the main source of communication between Client and Linq Consulting Solutions. Linq Consulting Solutions is available for phone calls however, telephoned or video meetings must be pre-scheduled no less than 24 hours prior.
PROJECT UPDATES: Weekly reports will be sent to Client every Friday providing updates on the recruitment process, until the top 3 recommendations have been selected.
PROJECT REVISION: in the event that Client wishes to request for revisions, Client will provide sufficient notice and allow for reasonable time frames for project completions. Linq Consulting Solutions reserves the right to refuse any project or service request under reasonable circumstances not discussed prior to agreement.
MATERIALS & INFORMATION: Client will provide all necessary information required to create a clear and concise job description and company details for the purpose of the recruitment. Client is responsible for furnishing all pertinent information, and for furnishing accurate, truthful, and complete information necessary for Linq Consulting Solutions to perform or complete the contracted services or project.
EXPENSES: Expenses incurred on behalf of Client are NOT included in any fees and will be billed to Client. Reimbursable expenses may include, but not limited to: office supplies (e.g., file folders, envelopes, removable storage drives, etc.,), mileage, payments made to vendors, and shipping and handling costs. There is a one-hour minimum for office calls. On-site visits will be billed for meeting time, round trip travel time, and mileage. Payment is due upon receipt.
ACCURACY: Client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofreading and accuracy. Linq Consulting Solutions is not responsible for errors or omissions.
PAYMENT OPTIONS: All major credit cards and bank transfer are acceptable forms of payment.
NSF FEES: There is a $40 NSF (insufficient funds) fee for declined or returned payments.
LATE PAYMENTS: Payments not received by due date will result in work cessation. Linq Consulting Solutions reserves the right to refuse completion or delivery of work until past due balances are paid. Monthly late charge of $50.00 or 1.75% (APR of 21%), whichever is greater, will be assessed on unpaid balances every thirty (30) days.
LIEN: All material or property belonging to Client, as well as work performed, may be retained as security until all just claims against Client are satisfied.
LATE FEES: Clients who consistently fail to respond to questions in a timely manner, do not supply needed information, or otherwise impair efficient workflows, increase administrative time, and prevent Linq Consulting Solutions from working to optimum standards and serving other clients in a fair and equal manner. Linq Consulting Solutions reserves the right to impose late fees and/or increase hourly rates of Clients who fall into this category.
PROPERTY: All billing (including invoices, statements, and estimates), reports are provided as a convenience to the Client at the discretion of the Linq Consulting Solutions.
ACCURACY OF INFORMATION: Client agrees that the accuracy of information supplied to Linq Consulting Solutions is the sole responsibility of Client and that Linq Consulting Solutions is not responsible and shall not be held liable for the results of services performed on the basis of inaccurate, incomplete, or untruthful information furnished by Client.
INDEMNIFICATION / RELEASE OF LIABILITY: Client shall indemnify, defend and save Linq Consulting Solutions harmless from any and all suits, costs, damages, or proceedings, including, but not limited to, Linq Consulting Solutions’ services, pertaining to any and all litigation in which the Client is a party. Client shall pay all expenses incurred by Linq Consulting Solutions including, but not limited to, all attorneys’ fees, costs and expenses incurred should Linq Consulting Solutions be named a party in any litigation to which Client is a party. Client shall further indemnify and hold harmless Linq Consulting Solutions and its agents, officers, and directors from liability for any and all claims, costs, suits, and damages, including attorneys’ fees arising directly or indirectly out of or in connection with the operation of Client, and from liability for injuries suffered by any person relating to the Client. This agreement to indemnify Linq Consulting Solutions is not limited to any acts or omissions, statements, or representations made by Linq Consulting Solutions in the performance and/or nonperformance of Linq Consulting Solutions‘ duties hereunder and relating to all contractual liabilities, which may be alleged or imposed against Linq Consulting Solutions. In the absence of negligence, however, Linq Consulting Solutions will not be held liable for loss, destruction, or damage of any kind resulting from items which are lost or delayed in transit, whether such transit is electronic, fax, mail, or otherwise, not for unauthorized use by others of such property. Linq Consulting Solutions will not be held liable for any incidental, consequential, or indirect damages, including without limitation damages for loss of profits, business interruptions, loss of information, plagiarism, etc. Linq Consulting Solutions will not be held liable for typographical omissions or errors.
TERM / TERMINATION: Either party may terminate this agreement upon 14 days’ written notice to the other party. Provided, however, that each party may terminate the agreement immediately without prior notice in the event of a breach of this agreement by the other party. Upon termination, Linq Consulting Solutions shall invoice Client for any payment due, and payment will be due immediately upon receipt.
EXPIRATION / MODIFICATION: The agreement shall remain in effect for a period of two (2) to three (3) weeks or until such time as one or the other party provides written notice of cancellation. This agreement may be modified or amended as necessary after negotiations initiated by either Party. If an agreement is reached, only a written instrument signed by both parties will modify or amend this agreement.
NON-DISCLOSURE AND NON-SOLICITATION: Linq Consulting Solutions shall not directly or indirectly disclose to any person other than a representative of Client at any time either during the term of this agreement or following the termination or expiration thereof, any confidential or proprietary information pertaining to the Client, including but not limited to customer lists, contacts, financial data, supply sources, business opportunities for new or developing business, plans and models, or trade secrets.
The terms and conditions of this Agreement may be modified or amended as necessary only by written instrument signed by both parties. By signing the Agreement, I indicate that I understand, agree to and accept the terms and conditions as contained herein.
